Fare Rules Effective 01 Feb 09
Skytrans Airfare Guide – Effective 1st February 2009
| FARE NAME | SKYFLEX | SKYSAVER | SKYDEAL | SKY SPECIAL |
SKYVALUE & LOCAL* |
|---|---|---|---|---|---|
| FARE CLASS | H | S | K | N | L |
| DATE CHANGE FEE | FREE | $35/person | $35/person | $35/person | $35/person |
| NAME CHANGE FEE | FREE | $35/person | N/A | N/A | N/A |
| CREDIT CARD FEE** | $5/person per flight segment |
$5/person per flight segment |
$5/person per flight segment |
$5/person per flight segment |
N/A |
| TELEPHONE/FAX BOOKING FEE |
$20/booking | $20/booking | $20/booking | $20/booking | N/A |
| REROUTING | PERMITTED | N/A | N/A | N/A | N/A |
| CANCELLATIONS | PERMITTED | PERMITTED (any time up to 60mins BEFORE your flights scheduled departure time) |
PERMITTED (any time up to 17:00 the day BEFORE your flights scheduled departure time) |
PERMITTED (any time up to 17:00 the day BEFORE your flights scheduled departure time) |
PERMITTED (any time up to 17:00 the day BEFORE your flights scheduled departure time) |
| REFUND | REFUNDABLE (Refund administration fee of $35/person applies) | NON-REFUNDABLE | NON-REFUNDABLE | NON-REFUNDABLE | NON-REFUNDABLE |
| CREDIT/OPEN TICKET | PERMITTED (held for 12mths from date of original purchase) |
PERMITTED (held for 12mths from date of original purchase) |
PERMITTED (held for 12mths from date of original purchase) |
PERMITTED (held for 12mths from date of original purchase) |
PERMITTED (held for 12mths from date of original purchase) |
| NO SHOWS | Failure to check in for the flight by the deadline, or not showing up for the flight (no show) will result in the fare being held in credit for up to 12 months. | Failure to check in for the flight by the deadline, or not showing up for the flight (no show) will result in loss of the fare. | Failure to check in for the flight by the deadline, or not showing up for the flight (no show) will result in loss of the fare. | Failure to check in for the flight by the deadline, or not showing up for the flight (no show) will result in loss of the fare. | Failure to check in for the flight by the deadline, or not showing up for the flight (no show) will result in loss of the fare. |
Please refer below to Skytrans Fare Rules and Conditions for further details and explanation. This table is to be used as a guide only.
All fares are subject to availability and some fares will not necessarily be available on all flights throughout the year.
*SkyValue fares are only available to permanent residents of Palm Island on flight sectors to or from Townsville and Palm Island. Bookings must be made in person at either Townsville or Palm Island airport with proof of local residency. SkyValue fares are not available to be purchased online or via telephone.
Local fares are only available to permanent residents of Cooktown, Aurukun, Lockhart River and Coen on flight sectors to or from these communities. Bookings can be made by telephone or in person and proof of local residency is required. Local fares are not available to be purchased online.
**No credit card charges apply to online bookings or Local/SkyValue fares.
Sky Flex (H)
Flight and date changes permitted at any time and no change fee is payable. The new fare must be of equal or higher value than the original fare. If the fare for the new booking is higher than the original fare, the difference in fare must be paid at the time of changing the booking. Name changes are permitted at any time free of charge. Re-routing is permitted, but if the fare for the new routing exceeds the fare for the original routing, this difference in fare must be paid at the time of making the change. The fare is fully refundable (a refund administration fee of AU$35.00 per passenger applies), or the amount may be held in credit for further travel for up to 12 months from the date of issue of the original ticket. Full payment must be made at time of booking. Children (2-11 years) pay 50% of the full adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants occupying a seat pay 50% of the full adult fare. Infants must be accompanied, and a maximum of one infant per adult travelling is permitted.
Sky Saver (S)
Flight and date changes are permitted up until 60 minutes prior to the scheduled departure time. The new fare must be of equal or higher value than the original fare. A change fee of AU$35.00 per passenger, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. Name changes and re-routing are permitted. A name change fee of AU$35.00 will apply for each passenger name changed. The fare is non-refundable. Full payment must be made at time of booking. Children (2-11 years) pay 50% of the full adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants occupying a seat pay 50% of the full adult fare. Infants must be accompanied, and only a maximum of one infant per adult travelling is permitted.
Sky Deal (K)
Flight and date changes permitted up until 1700 (EST) on the day prior to the scheduled departure. The new fare must be of equal or higher value than the original fare. A change fee of AU$35.00 per passenger, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. Name changes and re-routing are not permitted. The fare is non-refundable. Full payment must be made at time of booking. Children (2-11 years) pay 50% of the full adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants occupying a seat pay 50% of the full adult fare. Infants must be accompanied, and only a maximum of one infant per adult travelling is permitted.
Sky Value (V)
Flight and date changes permitted up until 1700 (EST) on the day prior to the scheduled departure. The new fare must be of equal or higher value than the original fare. A change fee of AU$35.00 per passenger, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. Name changes and re-routing are not permitted. The fare is non-refundable. Full payment must be made at time of booking. Children (2-11 years) pay the full adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants occupying a seat pay the full adult fare. Infants must be accompanied, and only a maximum of one infant per adult travelling is permitted.
Sky Bonus (B)
Flight and date changes permitted up until 1700 (EST) on the day prior to the scheduled departure. The new fare must be of equal or higher value than the original fare. A change fee of AU$35.00 per passenger, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. Name changes and re-routing are not permitted. The fare is non-refundable. Full payment must be made at time of booking. Children (2-11 years) pay the full adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants occupying a seat pay the full adult fare. Infants must be accompanied, and only a maximum of one infant per adult travelling is permitted.
Local (L)
Available only to permanent residents of Cooktown, Aurukun, Lockhart River and Coen on flight sectors to or from these communities. Proof of local residency is required. Flight and date changes permitted up until 1700 (EST) on the day prior to the scheduled departure. The new fare must be of equal or higher value than the original fare. A change fee of AU$35.00 per passenger, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. Name changes and re-routing not permitted. The fare is non-refundable. Full payment must be made within 24 hours of booking and at least 24 hours prior to the scheduled departure time. Children (2-11 years) pay 50% of the full adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants occupying a seat pay 50% of the full adult fare. Infants must be accompanied, and only a maximum of one infant per adult travelling is permitted.
Sky Special (N)
Flight and date changes permitted up until 1700 (EST) on the day prior to the scheduled departure. The new fare must be of equal or higher value than the original fare. A change fee of AU$35.00 per passenger, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. Name changes and re-routing are not permitted. The fare is non-refundable. Full payment must be made at time of booking. Children (2-11 years) pay the full adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants occupying a seat pay the full adult fare. Infants must be accompanied, and a maximum of one infant per adult travelling is permitted.
Capacity Limitations
The carrier shall limit the number of passengers carried on any one flight at fares governed by these rules and some fares will not necessarily be available on all flights. The number of seats which the carrier shall make available at these fares on a given flight will be determined by the best judgement of the carrier.