Skytrans FAQs

Where do I check in?

All Cairns departures — check-in and depart through the Cairns domestic terminal.

All Brisbane departures — check-in at the Brisbane domestic terminal. The counter is located behind the Jetstar desk.

All Burketown departures — check-in at the Burke Shire Council office, Musgrave Street.

All other ports — check-in at the port of departure as stated on your ticket.

What is the minimum check in time?

You must check in NO LATER THAN 30 minutes (60 minutes at Coen and 60 minutes at Edward River) prior to the scheduled departure time. You will not be able to check in after this time as the flight will be closed.

What is the baggage allowance?

All destinations and return — 20kg

The above allowance includes all cabin luggage. Dependent on the aircraft type a maximum of 6kg can be carried on-board as cabin baggage (dependent on dimensions)

Excess bags will be charged at the excess bag rate applicable for route; however, excess bags cannot be guaranteed to travel on the same flight.

What are the ages for an infant, child, and student?

Infant — under 2 years of age
Child — 2-11 years of age
Adults — 12 years of age & above

Do I need a ticket when boarding the plane?

No. You are only required to show your current driver's license or photo ID.

Does Skytrans accept animals?

Skytrans does accept animals but strict rules and conditions apply. Please ask one of our friendly team for more details.

Can I board the plane without shoes?

No. The minimum required footwear is thongs.

Flying while pregnant?

Providing the pregnancy has not gone past 36 weeks you may fly while pregnant. It is permitted after 36 weeks if a letter from a registered doctor is provided assuring that air travel is safe.

How do I book a ticket with Skytrans?

Bookings can be made online through the booking system or by calling 1300 SKYTRANS (1300 759 872).