| Where do I check in? |
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All Cairns departures - Check-in & depart through the Skytrans General Aviation terminal, Bush Pilot’s Av. Cairns.
Townsville to Cairns departures- check in & depart through the
domestic terminal.
Townsville to Palm Island departures – depart through the
Skytrans General Aviation terminal, Gypsy Moth Court
Townsville. |
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| What is the minimum check in time? |
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You must check in NO LATER THAN 30 minutes (60 minutes at Coen and 45 minutes at Cooktown) prior to the scheduled departure time. You will not be able to check in after this time as the flight will be closed. |
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| What is the baggage allowance? |
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Cairns to Townsville and return – 24kg
Cairns to Cooktown and return – 24kg
Cairns to all other destinations and return – 20kg
The above allowance includes all cabin luggage. Dependent on the aircraft type a maximum of 6kg can be carried as cabin baggage (depending on dimensions)
Excess bags will be charged at the excess bag rate applicable for route, however, excess bags cannot be guaranteed to travel on the same flight. |
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| What are the ages for an infant, child, and student? |
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Infant - under 2 years of age
Child - 2-11 years of age
Adults – 12 years of age & above |
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| Do I need a ticket when boarding the plane? |
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No. You only need a current driver’s license or photo ID. |
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| Does Skytrans accept animals? |
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Skytrans does accept animals but strict rules and conditions apply. Please ask one of our friendly team for more details. |
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| Can I board the plane without shoes? |
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No. The minimum required footwear is thongs. |
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| Flying while pregnant? |
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Yes. Providing the pregnancy has not gone past 36 weeks. It is allowed after 36 weeks if a letter from a registered doctor is provided assuring that air travel is safe. |
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| Why can’t I make a booking over the internet on the day of travel? |
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Internet bookings can be made up until the day before travel. Please contact our reservations team on 1300 SKYTRANS for same day travel.. |
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| Is there a courtesy coach if I go to the wrong terminal in Townsville? |
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Yes. See the traffic counter staff at General Aviation or call them on 07 4759 3702. |
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| Is there a courtesy coach if I go to the wrong terminal in Cairns? |
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Yes. But only for charter passengers upon pre-arrangement. See the traffic counter staff at the General Aviation Skytrans terminal or call us on 1300 SKYTRANS (1300 759 872). |
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| How do I book a ticket with Skytrans? |
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Bookings can be made online through the booking panel on the home page or by calling 1300 SKYTRANS (1300 759 872). |
